INSIGHTS

Notes on making AI actually stick in operations.

FEATURED · GUIDE

How to pick your first automation (and not your third)

The teams that win start with the boring, high-volume process — not the exciting one. Here's the scoring model I use.

Read the guide →
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FINANCE · 6 MIN

What "human-in-the-loop" should actually mean for AP

Where to keep a person, where to trust the model, and how to prove it in an audit.
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OPS · 4 MIN

Why most RPA projects stall — and what changed with LLMs

Rules-based bots broke on the exceptions. Language models handle the messy middle.
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STRATEGY · 5 MIN

The ROI math CFOs actually want to see

A simple framework for turning "hours saved" into a number your finance chief will sign off on.